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Shipping & Return Policy

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SHIPPING POLICY

Items typically ship within:

  • Micro Miners/Conversion Kits - 3-4 business days of order

  • Full Shovel & Dragline Conversions - 7-10 business days of order

  • Merchandise - 3-4 business days of order

  • Custom Full Conversions - with 21-30 days of order

 

Pre-Order Items are shipped as completed in the order of the date placed.  Shipping begins on the release date and will continue until all orders have been filled.  Later date orders will receive their items after those who placed early orders.

 

Items are shipped UPS (domestic) or USPS (international).  For items exceeding a $100 price point, additional insurance will be added accordingly.  You will receive an e-mail update with your tracking number once the order has shipped.

RETURN & EXCHANGE POLICY

Products/Services - While all product sales are final, customer satisfaction is of the utmost importance to Scale Model Mining.  If you have any issues with your purchase, please contact us within 7 days of the date of receipt of the item to discuss your concerns.  

Clothing/Merchandise - We offer an exchange within the first 20 days of your purchase. Your item must be unused and in the same condition that you received it.  Once the return item has been received, the replacement item will be shipped.

 

If product is damaged upon arrival, please contact the carrier immediately and notify us within 7 days of the date of receipt in writing with photos attached.   All items exceeding $100 price point will be shipped with the appropriate additional insurance added.  A claim must be filed with the carrier so that the cost can be reimbursed and a new, undamaged item shipped.

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